Delivery Information

Sweet Gifts Delivery Information

When ordering your Sweet Tree, Sweet Gift or Gift inside a Balloon, please allow up to 3 days (from the date you ordered) for us to make your item(s).

All of our items are hand made to Order before being carefully packaged in a protective box ready to be picked up by courier.

Currently we use couriers who guarante next working day service. So this means you will receive your item exactly 4 days after you placed your order. Please be aware that no deliveries are made at the weekend with this service.  UK Mail will attempt delivery Three Times before the item is returned to us.  Due to the nature of the products we sell, we DO NOT offer refunds for Sweet Trees or Gifts Inside Balloons that we have attempted to deliver and where you have not been available to sign for the package.

We do try where possible to improve our delivery times but this is not guaranteed and is subject to how much orders we have to process.  We will contact you by telephone or email if there are any further delays with your order.

If you are pre-ordering a sweet tree, please tell us the date you would like the tree to be delivered on at the Checkout in the 'Comments' box when paying.

IMPORTANT: Please ensure there is always someone in to sign for the delivery at the specified delivery address.  Our courier is given your Email Address and Mobile Telephone Number where they will update you and even provide youw ith a delivery timeslot where possible.

All items - DELIVERED TO ALL UK MAINLAND POSTCODES

We offer delivery to UK Mainland, Wales and Scotland.

Collection is also welcomed from any area.

Please note if you are picking up an item you are responsible for its safe transportation. We will make every effort to ensure that your order is fit for its journey but accept no responsibility for damage that occurs whilst in your care or as a result of failure to follow our advice regarding your order.

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